What to expect at your Telemedicine Appointment

Your appointment will take place through your smartphone or laptop, using your camera and microphone. We must be able to see and hear you during the call, and at the time of your telemedicine visit you must be located in the state of Pennsylvania. Your clinician will have access to your medical chart, and will be able to observe symptoms and discuss your health live via the videoconference.

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Getting Ready

Before you sign in to the virtual exam room:

• Please be aware that patients must be physically located within the state of Pennsylvania at the time of the visit.

• Be sure you have a strong internet connection (Wifi is best; 3G and 4G networks can be unreliable).

• Be sure your phone battery is well-charged or you are near a charger before beginning your call.

• Find a quiet, well-lit, private location for your appointment so you can discuss your medical concerns openly, and so that your clinician can observe symptoms through video as clearly as possible.

• Sign into the room at least 10 minutes before your appointment, to be sure you do not encounter technical difficulties.

• You will receive a link to join the room. You'll be asked to allow the program to use your microphone and camera, as we must be able to see and hear you during the appointment.

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Accessing the Room

When your telemedicine appointment is scheduled, you will receive instructions for accessing the online appointment room. Those instructions will arrive via email and text message, using the contact information you have provided in your MyChart portal account. Watch for these instructions to arrive by email from MyPennMedicine (myPennMedicineInfo@uphs.upenn.edu) or as a text message to your phone.